Welcome to Rochester Analytics
These Terms of Service ("Terms") govern your use of our website and consulting services. By accessing our website or engaging our services, you agree to these Terms. If you don't agree, please don't use our website or services.

We know legal documents aren't exactly fun reading, so we've done our best to keep this clear and straightforward. That said, this is a binding agreement — so please read it carefully.

Who We Are
Rochester Analytics is a consulting firm owned and operated by Samuel Sanfratello, providing data analytics, digital marketing, brand strategy, and financial optimization services to small and family-owned businesses.

Business Address: Rochester, New York
Service Area: Rochester, Corning, and surrounding areas in Upstate New York (with select remote services available nationwide)

Our Services
We offer consulting services including but not limited to:

Digital & Social Media Marketing
Brand Strategy
Finance & Operations Optimization
Data Analytics & Business Intelligence
Artificial Intelligence Implementation

The specific scope, deliverables, timeline, and fees for any engagement will be outlined in a separate Statement of Work or Service Agreement before work begins.

Your Responsibilities
When you engage our services, you agree to:

Provide accurate and complete information needed for us to do our work.
Respond to requests for feedback or approval in a timely manner.
Ensure you have the right to provide any data, content, or materials you share with us.
Pay for services according to the agreed-upon terms.
Not use our services for any unlawful purpose.

Payment Terms
Payment terms will be outlined in your specific Service Agreement.
Unless otherwise agreed, invoices are due within 30 days of issuance.
We reserve the right to pause or stop work on any project with overdue payments.
All fees are non-refundable once work has commenced, unless otherwise stated in your Service Agreement.

Intellectual Property
Our Work Product: Upon full payment, you own the final deliverables created specifically for your project (reports, strategies, creative assets, etc.).

Our Tools & Methods: We retain ownership of our proprietary methodologies, frameworks, templates, tools, and processes used to create your deliverables.

Your Content: You retain full ownership of any content, data, or materials you provide to us.

Portfolio Rights: Unless you request otherwise in writing, we reserve the right to reference our work together in our portfolio and marketing materials — without disclosing confidential information.

Confidentiality
We take your privacy seriously. We will not share your confidential business information with third parties unless:

You give us written permission
We are required by law or legal process.
It's necessary to perform our services (e.g., working with a platform on your behalf).
This obligation survives the termination of our business relationship.

Data & Privacy
We collect and process personal information as described in our Privacy Policy.
Any data you provide for analytics purposes will be used solely for the agreed-upon project.
We will not sell your data to third parties.
We implement reasonable security measures to protect your information.

Limitation of Liability
Important — Please read this carefully.

We provide consulting services based on our professional expertise and experience. While we strive for excellent results, we cannot guarantee specific business outcomes, revenue increases, or other performance metrics.

To the maximum extent permitted by law:

Our total liability for any claim arising from our services shall not exceed the total fees you paid for the specific service in question. We are not liable for indirect, incidental, special, consequential, or punitive damages. We are not liable for losses resulting from factors outside our control, including but not limited to market conditions, algorithm changes by third-party platforms, or your implementation (or lack thereof) of our recommendations.

Disclaimers
No Guarantees: Business outcomes depend on many factors beyond our control. We provide expert guidance, not guaranteed results.

Third-Party Platforms: We may recommend or work with third-party platforms (Google, Meta, etc.). We are not responsible for their policies, outages, changes, or actions.

Not Legal or Financial Advice: Our financial optimization services provide strategic consulting, not certified financial or legal advice. Please consult licensed professionals for those needs.

Website Content: The information on our website is provided "as is" for general informational purposes. We make no warranties about its completeness or accuracy.

Termination
You may terminate our engagement at any time by providing written notice. You will be responsible for payment of all work completed up to the termination date.

We may terminate our engagement if:

Payment is significantly overdue.
You fail to provide necessary information or cooperation after reasonable notice. Continuing the engagement would require us to act unethically or illegally.

Indemnification
You agree to indemnify and hold Rochester Analytics and Samuel Sanfratello harmless from any claims, damages, or expenses arising from:

Your use of our services in an unlawful manner.
Content or materials you provide that infringe on third-party rights. 
Misrepresentation of information provided to us.

Dispute Resolution
We believe in resolving disputes the way we do business — directly and fairly.

First Step: If you have a concern, please contact us directly. Most issues can be resolved with a simple conversation.
Mediation: If we can't resolve it directly, we agree to attempt mediation before pursuing legal action.
Governing Law: These Terms are governed by the laws of the State of New York. Any legal action will be brought in the courts of New York State.

Changes to These Terms
We may update these Terms from time to time. When we do:

We'll update the "Last Updated" date at the top of this page.
For material changes, we'll make reasonable efforts to notify existing clients. Continued use of our website or services after changes constitutes acceptance.

Severability
If any part of these Terms is found to be unenforceable, the remaining parts will remain in full effect.

Entire Agreement
These Terms, together with any applicable Service Agreement or Statement of Work, constitute the entire agreement between you and Rochester Analytics regarding our services.

Questions?
If you have any questions about these Terms, please reach out:

Rochester Analytics
🌐 rochesteranalytics.com/contact