Using a post-service survey is one of the more common ways a company receives feedback from clients and customers. Surveys take a lot of time to design and properly analyze. This blog post will show the difference between a basic analysis and an advanced analysis of a single survey question. Survey design is a separate topic that […]
Category: Data Analytics
Key Performance Indicators and Why You Need Them
As a consultant, I ask every client: “What are your key performance indicators and metrics and how are you tracking and following them?” This question usually elicits substantially more fear and apprehension than it should. After reading this post, you will: 1) Learn the definition of key performance indicators (KPI) and business process management (BPM) […]
Benefiting from Business Analytics
Many small business owners think business analytics is only for large corporations; however, that is simply not the case. Every business owner (no matter what industry) needs to know what numbers to track and what they should be. The good news is that you don’t need a dedicated team or have a degree in Mathematics […]